top of page

About Me

Jon Purcell, fractional MSP channel strategy consultant and program designer for B2B software vendors
The Foundation of Your MSP Program Determines Everything That Comes After

Most SaaS companies approach the MSP channel reactively. They sign a few partners. They test pricing. They hope it works. Two years later they are dealing with channel conflict, margin compression, unclear ownership, and partners that never fully activate.

Some are further along. MSPs are selling, revenue is coming in, and it looks like the program is working. But the contracts have gaps. Channel conflict is building quietly. No one has defined what good delivery looks like. The foundation was never built correctly, and the problems just have not surfaced yet.

I help founders and revenue leaders avoid both outcomes.  

 

I have spent more than a decade inside complex partner ecosystems at Apple, VMware, and Workiva.

My focus is not short-term execution. It is building the structural foundation of an MSP program so it scales correctly from day one. That means designing an economic model that protects margin and aligns incentives, clear rules of engagement between direct and partner sales, a defined ICP for MSP partners and end customers, joint business planning frameworks tied to measurable ARR outcomes, and the governance and activation standards that keep partners from going dormant.

 

I have seen what breaks when the foundation is not right. I have helped build programs that turn MSPs into durable revenue multipliers instead of internal friction points.

The MSP channel can dramatically expand your reach and accelerate growth. It only works if it is architected intentionally.

I work with leadership teams to design the blueprint, pressure test the economics, and install the operating model that allows your team to execute with confidence.

Build it right once.
Avoid rebuilding it later.

bottom of page